At Plush Paws, we are committed to delivering high-quality products that meet your pet’s needs. If you’re not completely satisfied with your purchase, our return and refund policy is designed to make the process simple and stress-free.

 

Return Policy

We accept returns under the following conditions:

• Return Window: Products can be returned within 30 days of delivery.

• Condition: Items must be unused, in their original packaging, and with tags intact.

• Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns for grooming tools, supplements, and opened food items.

 

How to Initiate a Return

1. Contact our customer support team at live chat or through your dashboard to request a return.

2. Pack the item securely in its original packaging.

3. Ship the item to the provided return address.

 

Refund Policy

Once we receive your returned item, it will be inspected to ensure it meets our return conditions.

• Approved Returns: Refunds will be processed within 5-7 business days and credited to your original payment method.

• Partial Refunds: In some cases (e.g., damaged packaging or minor wear), partial refunds may be issued.

• Shipping Costs: Return shipping costs are non-refundable unless the item was defective or incorrect.

 

Damaged or Defective Items

If you receive a damaged or defective product, please contact our team within 7 days of delivery. We will arrange a replacement or full refund at no extra cost.

If you have any questions or concerns about our return and refund policy, please feel free to reach out to our support team. Your satisfaction is our priority.