At Plush Paws, we understand that plans can change, and we’re here to help you with order cancellations when needed. Please review our cancellation policy below.

 

Order Cancellation Guidelines

• Before Shipment: Orders can be cancelled free of charge if the cancellation request is made before the item is dispatched.

• After Shipment: Once your order has been shipped, we cannot cancel it. However, you may initiate a return following our Return & Refund Policy.

 

How to Cancel Your Order

1. Contact our customer support team immediately at [Insert Contact Details] with your order details.

2. If your order is still in the processing stage, we will cancel it and issue a full refund to your original payment method.

 

Refund for Cancelled Orders

• For successfully cancelled orders, refunds will be processed within 3-5 business days.

• If your order has already been shipped, refunds will be initiated once the item is returned and inspected.

 

Exceptions

• Custom or personalized products may not be eligible for cancellation once production has started.

• Orders containing perishable items, such as pet food or supplements, may have limited cancellation options.

 

If you have any questions about cancellations, feel free to reach out to our team. We’re always here to assist you.