Refund & Return Policy
At ROBYN N TRAVIS CO, we strive to ensure customer satisfaction and offer a flexible return and refund policy to support our customers.
1. Cancellation Policy
- Orders can be cancelled within 2 days (48 hours) of placing the order.
- Cancellation requests may not be accepted if:
The order has already been processed, or
It has been dispatched or communicated to vendors/merchants. - 2. Return & Replacement Policy
We accept returns or replacements under the following conditions:
- If the product delivered is damaged or defective
- If the product quality is not satisfactory
- If the product received is different from what was shown on the website
Important:
- Issues must be reported within 2 days of receiving the product
- Customers must contact our Customer Service Team with details and proof (images/videos if required)
3. Verification Process
- Once a complaint is received, our team will review the issue.
- Based on the evaluation, we will:
Approve replacement, ormApprove refund, or Provide a suitable resolution
4. Refund Policy
- Refunds will be processed only after approval by ROBYN N TRAVIS CO
- Once approved, refunds will be credited within 9–15 working days
- Refunds will be issued via the original payment method
5. Important Notes
- Requests made after the specified timeline (2 days) may not be considered
- Products must be unused and in original condition (if applicable)
- Final decision rests with ROBYN N TRAVIS CO